Information We Collect

At Advancewavepanel, we collect information that helps us provide better video editing services and learning experiences. This includes personal information you provide directly, such as your name, email address, and phone number when creating an account or enrolling in our programs.

Automatic Data Collection

Our platform automatically collects certain information when you visit or use our services. This includes IP addresses, browser types, device information, and usage patterns. We use this data to improve our platform's performance and understand user behavior.

How We Use Your Information

We use collected information primarily to deliver educational content and improve your learning experience. Your data helps us personalize course recommendations, track progress through our video editing curriculum, and provide technical support when needed.

Educational Purposes

Your learning progress and interaction data allows us to identify areas where students commonly struggle and adjust our teaching methods accordingly. We analyze completion rates, quiz performance, and project submissions to enhance our curriculum.

Data Sharing and Third Parties

We maintain strict control over your personal information and only share data with trusted partners who help us deliver our services. This includes cloud storage providers for our video content, payment processors for course enrollment, and analytics services that help us understand platform performance.

Service Providers

Our video streaming infrastructure relies on cloud services that may process your data across different geographic locations. These providers are contractually bound to protect your information and use it only for specified purposes related to our educational platform.

Your Rights and Choices

Under Thai privacy laws and international standards, you have several rights regarding your personal data. You can request access to information we hold about you, ask for corrections to inaccurate data, or request deletion of your account and associated data.

Exercising Your Rights

To exercise these rights, contact our privacy team using the information below. We typically respond to requests within 30 days, though complex requests may take longer. Some requests may require identity verification to protect your privacy.

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our security framework includes encryption for data transmission, secure server infrastructure, and regular security audits.

Technical Safeguards

All data transmission occurs over encrypted connections using industry-standard SSL/TLS protocols. Our servers are protected by firewalls, intrusion detection systems, and access controls that limit data access to authorized personnel only.

Data Retention and Deletion

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Learning progress data is typically kept for three years after course completion to allow for continuing education and skill development tracking.

Automatic Deletion

Some data types are automatically deleted according to predefined schedules. Technical logs are purged after 18 months, while marketing communication preferences are removed immediately upon unsubscription. Account data remains active until you request deletion or remain inactive for five years.

International Data Transfers

As a technology platform, we may transfer your data to servers located outside Thailand for processing and storage. These transfers are governed by appropriate safeguards, including standard contractual clauses and adequacy decisions that ensure your data receives equivalent protection.

When data is processed in countries without adequate privacy laws, we implement additional security measures and contractual protections to maintain the security and confidentiality of your information.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your user experience, remember your preferences, and analyze platform usage. These small data files help us provide personalized content and improve our services over time.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality. We respect your choices and provide clear information about which cookies are necessary for basic operation.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active users via email and prominently display the updated policy on our platform.

Minor updates that don't materially affect your rights may be made without individual notification, though we'll always update the "last modified" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.